Refund and Returns Policy

At LaRozzy, your satisfaction and confidence are the essence of everything we do.
We are committed to offering a seamless and secure shopping experience, including:

• Carefully prepared and timely delivery of your order
• Products that arrive in impeccable condition and as described
• Secure, verified transactions for every purchase

How to Request a Return

Returning an item is easy — and we’re here to assist you every step of the way:

  1. Contact Us
    Please reach out to us at larozzy.main@gmail.com or use the contact form on our website.

  2. Include the Following:

    • Your full name

    • Order number

    • Item(s) you'd like to return

    • Reason for the return (optional)

  3. Approval & Instructions
    If your return meets the policy criteria, we will send detailed instructions via email.

  4. Ship Within 7 Days
    Once your return is approved, please send the item within 7 days. Delays may result in cancellation of complimentary return shipping (if offered) and rejection of the return.

Need Special Assistance?

We understand every return is personal. If you have a special situation, don’t hesitate to contact us.
We’re always ready to offer a thoughtful, individual solution.

Easy Returns & Exchanges

Your peace of mind is our priority.

  • Return Window: Within 30 days from the delivery date

  • Item Condition: Items must be unworn, unwashed, with tags and original packaging intact

  • After 30 Days: We’re unable to offer returns, exchanges, or refunds

Shop confidently, knowing that LaRozzy is here to support you with care and attention.

You may return any eligible item within 30 days of delivery, provided it is unworn, unwashed, with tags intact and original packaging.

Please make sure the item is in the same condition as received.

For hygiene and safety reasons, the following items cannot be returned or exchanged, even if they haven’t been worn:

• Panties

• Bodysuits

• Open-crotch lingerie

• Intimate accessories (e.g. pasties, harnesses worn without undergarments)

• Gift cards

• Items marked as Final Sale

If you're unsure about sizing or product details, we’re here to help before you place your order.

We’re truly sorry if this happened. Please contact us at larozzy.main@gmail.com within 48 hours of delivery.

Include your order number and clear photos of the issue — we’ll take care of it as a priority.

Yes, we offer exchanges within the 30-day window for eligible items.

To request an exchange, email us or use the contact form with your order number and preferred size or item.

Depending on the case, we offer:

• A refund to your original payment method

• A store credit (gift card)

• An exchange for another item or size

Our team will work with you to offer the best solution.

Once your return is approved, you must ship the item within 7 days.

Returns shipped after this period may be refused or the complimentary label (if provided) may be cancelled.

Once we receive your return, please allow up to 7 business days for inspection and processing.

We’ll notify you via email once the return has been reviewed.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your bank or provider.

Contact Us